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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lainey Staires

June 12, 2025

5  out of  5
rating by Lainey Staires
"Kimberly was so helpful in getting us set up with insurance on our new car. So happy with our Michael Nelson State Farm experience!"
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Stana Powell

June 11, 2025

5  out of  5
rating by Stana Powell
"Kristy is wonderful to work with. Promptly responds when I have questions and she’s very caring. I definitely would recommend this State Farm group !"
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Ryan Ritchie

June 10, 2025

5  out of  5
rating by Ryan Ritchie
"Great service, Joyce! Thank you."
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elizabeth

June 9, 2025

5  out of  5
rating by elizabeth
"Sterling was very helpful in setting up my insurance policy!"
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Janice West

June 8, 2025

5  out of  5
rating by Janice West
"This office is an excellent choice for meeting your insurance needs. Sterling was highly knowledgeable and really helped me as I looked for insurance coverage for our home and vehicle. I had a bunch of questions and his calm and patient phone presence allowed me to get all the information I needed to make the best choices for my family. I truly appreciated all the support he gave me throughout the process!"
We responded:
"Thank you, Janice! We truly appreciate your kind words and are thrilled to hear that Sterling was able to assist you with your insurance needs. Your satisfaction is our priority, and we're glad you felt supported throughout the process. If you have any more questions in the future, don't hesitate to reach out!"
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Braden Ruston

June 6, 2025

5  out of  5
rating by Braden Ruston
"Kristi helped me get liability at the best price possible. Every company I called told me it would be almost $300 a month and Kristi helped me get for it for so much less. Thank you so much!!"
We responded:
"Thank you so much, Braden! We're thrilled to hear that Kristi was able to help you find such a great deal on your liability insurance. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience!"
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Anita Clayton

June 6, 2025

5  out of  5
rating by Anita Clayton
"Thank you Sterling Thomas for connecting me with Michael Nelson, State Farm Agent. I appreciate your excellent customer service, returning calls promptly, and answering questions for me and my friends about State Farm car and home insurance. You are polite, patience and made sure you answered all of our questions."
We responded:
"Thank you, Anita! I truly appreciate your kind words. It was my pleasure to assist you and your friends with your insurance questions. I'm glad to hear you had a great experience with our customer service. If you need anything else, feel free to reach out anytime!"
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Tyler Fry

June 6, 2025

5  out of  5
rating by Tyler Fry
"Sterling helped me with my home owners insurance and I couldn’t be happier with the results. Great guy and a hard worker"
We responded:
"Thank you, Tyler, for your wonderful feedback! We're thrilled to hear that Sterling was able to assist you with your homeowners insurance and that you're so happy with the results. We truly appreciate your kind words about our team's hard work!"
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John Clayton

June 6, 2025

5  out of  5
rating by John Clayton
"Was very sastfied with Sterling Thomas he explained everything that I needed to know my coverage very well"
We responded:
"Thank you, John, for your wonderful feedback! We're thrilled to hear that Sterling was able to explain everything clearly about your coverage. If you have any more questions or need further assistance, feel free to reach out!"
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Christie Tarpley

June 6, 2025

5  out of  5
rating by Christie Tarpley
"Working with Sterling was a breeze! He processed my paperwork with ease all while providing excellent customer service. Highly recommend!"
We responded:
"Thank you, Christie! I’m thrilled to hear that working with Sterling was such a positive experience for you. We pride ourselves on excellent customer service, and it’s wonderful to know that we met your expectations. Your recommendation means a lot to us!"
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Adrienne Tomlin

June 6, 2025

5  out of  5
rating by Adrienne Tomlin
"If you are new to the area or just in need of a new insurance agency, I highly recommend using State Farm Insurance Agent, Michael Nelson. Ask for Sterling Thomas. Sterling will answer all your questions, explain your coverage options, and give you a fair and honest quote. I have been with them for several years and they always return my calls and take care of my needs in an efficient and professional manner."
We responded:
"Thank you, Adrienne! We truly appreciate your kind words and recommendation. It’s great to hear that Sterling has been helpful in answering your questions and providing excellent service. We’re glad to have you as part of our State Farm family!"
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Bradley Carrico

June 4, 2025

5  out of  5
rating by Bradley Carrico
"Michael and Monica rock. Great communication and customer service! Best insurance agent ever!"
We responded:
"Thank you, Bradley! We really appreciate your kind words and are thrilled to hear that you had a great experience with Michael and Monica. Great communication and customer service are what we strive for!"
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Rhonda Boudreau

May 22, 2025

5  out of  5
rating by Rhonda Boudreau
"Kimberly is wonderful! I recommend Michael Nelson State Farm to everyone!"
We responded:
"Thank you, Rhonda! We truly appreciate your kind words and recommendation. We're thrilled to hear that Kimberly made a positive impact. If you ever need anything, don’t hesitate to reach out!"
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Desiree Quarles

May 22, 2025

5  out of  5
rating by Desiree Quarles
"Monica was great to work with. Was easy to add onto policy."
We responded:
"Thank you, Desiree! We're thrilled to hear that Monica made the process easy for you. Your satisfaction is our priority, and we appreciate your kind words!"
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Brittany Fry

May 14, 2025

5  out of  5
rating by Brittany Fry
"The best of the best! Working with Sterling for business policies, personal policies and auto is always easy. I walk away knowledgeable and confident in our decision to use StateFarm!"
We responded:
"Thank you so much for the kind words! We're thrilled to hear that working with Sterling has made managing your business, personal, and auto policies a smooth experience. It’s our goal to make sure you feel confident and well-informed every step of the way. We truly appreciate your trust in State Farm and look forward to continuing to serve you! "
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Christian Bernal

May 14, 2025

5  out of  5
rating by Christian Bernal
"Mikes office was great and Sterling made the process quick and painless! I was putting this off for so long but glad I got it done with Sterling."
We responded:
"Thank you for the great review! We’re so glad to hear that Sterling made the process quick and painless for you. We know how easy it is to put these things off, so we're happy we could help make it smooth and stress-free. We’ll be sure to pass along your kind words to Sterling—he’ll really appreciate it!"
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Virginia Schulte

May 9, 2025

1  out of  5
rating by Virginia Schulte
"The 8 policies held by my husband and myself were transferred to Michael Nelson in May of 2023 when our previous agent retired. In the welcome letter, we were offered annual reviews and that we would be contacted once a year for an insurance check up. We never heard from the agency, unless we were a week late with a payment. Even requesting a review, we never heard from them. Lousy customer service. We are now with a new State Farm agent and have an appointment to review all of our policies."
We responded:
"Thank you for sharing your feedback. We’re very sorry to hear about your experience after the transfer of your policies and the lack of follow-up from our office. That’s certainly not the level of service we aim to provide, and we understand how frustrating this must have been—especially after making a request for a policy review. While we’re disappointed to see you go, we’re glad to hear that you’ve found a State Farm agent who is working with you to review your coverage. We truly appreciate the time you spent with us and wish you all the best moving forward."
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Keith Sellers

May 8, 2025

5  out of  5
rating by Keith Sellers
"Sterling was very helpful, knowledgeable, and patient when I was getting my disability insurance set up for my job. He was kind enough to answer all my questions and made the experience very nice and easy. Thank you, Sterling!"
We responded:
"Thank you so much for your kind words! We're glad to hear that Sterling was helpful, knowledgeable, and patient while assisting you with your insurance. It's great to know he made the process easy and pleasant for you. We’ll be sure to pass along your thanks—he’ll really appreciate it!"
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Lucinda

May 1, 2025

5  out of  5
rating by Lucinda
"Easy set up. Agent was super nice and made the whole process very easy. I was able to get better rates and deductibles than my previous insurance."
We responded:
"Thank you so much for the great review! We're thrilled to hear that the setup was easy and that our agent made the process smooth for you. It's even better knowing we could help you get better rates and deductibles than your previous insurance. If you ever have any questions or need assistance, we're always here to help!"
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Gloria Martinez

April 28, 2025

5  out of  5
rating by Gloria Martinez
"Monica helped me right away. Changed what I needed in no time. A pleasure to speak to and do business with 👍."
We responded:
"Thank you Gloria! We loved speaking with you, and we are grateful to have you as a customer!!"
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Dora Gomez

April 21, 2025

5  out of  5
rating by Dora Gomez
"Kimberly was amazing! she offered me a great deal and she even called me after hours!"
We responded:
"Thank you, Dora! We're thrilled to hear that Kimberly provided you with excellent service and a great deal, even after hours. Your feedback means a lot to us!"
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Bobby Holt

April 11, 2025

5  out of  5
rating by Bobby Holt
"Talked with Kimberly Niles regarding vehicle insurance. we explained what was needed and she listened with caring and compassion. Will definitely do additional business with State Farm primarily due to the GREAT customer service afforded to us by Kim. Thank you!"
We responded:
"Thank you for the kind words Bobby. We are so happy Kimberly was able to assist you in getting your vehicle properly protected. Thank you for choosing our agency."
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Kelly Shields

April 10, 2025

5  out of  5
rating by Kelly Shields
"Friendly and caring"
We responded:
"Thank you for the kind words, Kelly, and thank you for choosing our agency."
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Kamri Fowler

April 9, 2025

5  out of  5
rating by Kamri Fowler
"Sterling is always available and happy to help! He is very quick and makes everything an ease when I call in (:"
We responded:
"Thank you for the kind words, Kamri. We are so happy Sterling was able to assist you in such a meaningful way. Thank you for choosing our agency."
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Savanna Glover

April 9, 2025

5  out of  5
rating by Savanna Glover
"I can not express enough gratitude for Ian Kirk! He has went above and beyond and I highly recommended going to see them!"
We responded:
"Thank you for the kind words, Savanna. We are so happy Ian was able to go above and beyond to help you get properly protected. Thank you for choosing our agency."